Depressing utility bills hit the nation. UPDATED

There’s sadness and troubled faces in Armenia’s banks, post-offices and around electronic payment terminals. Continue reading


When Bad Service Is The Norm

I’ve been complaining quite a lot recently – going through automated instructions, patiently waiting for the operator, complaining, complaining on to the next official on the line and then on to the next one. And none of my frustrations seems to find a solution. Continue reading